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What happens if my payment doesn’t go through?

Subscriber Out of Funds

PayFast will try a number of times to reprocess a payment where the buyer does not have funds on their credit card.

On failure, the buyer will be notified, allowing some time for the problem to be resolved.

On a complete failure (after X amount of times), the  subscription will be ‘locked’ and will need some action from radiantWEB to reactivate on the PayFast backend.

System Issues

PayFast will resolve any system issue that may cause payment failure.

Subscription payments will resume once all systems have been  restored.

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