What happens once I subscribe?
Once you subscribe, we will contact you in order to acquire administrative credentials, as well as cPanel and/or FTP and MySQL credentials.
Once we have these, we will report back to you within 48 hours with the following:
- Status of the site, and a plan to correct any major issues
- Documentation on how to get the best service using our Service Portal
- A schedule of events for the site – what can be expected
- A list of Plugins and Themes that need license keys for support
From there, we open dialogue to understand your requirements and to ensure we surpass expectations.
We are here to assist, and no question is to big or small for us.