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Service Overview

Detailed Service Description

Update WordPress Core, Themes and Plugins

Managing plugins and themes is the biggest time consumer when it comes to managing WordPress.  And they have to be done, as much of the time they are fixing security holes in the site.

In this feature of the service we apply updates to the WordPress core as well as installed plugins and themes.

Customers on the Basic and Core packages, have an additional feature called “Safe Updates” – automatically creating a restore point, and visually comparing the website before and after the update. If something goes wrong, the update is not installed. We then manually examine the issue and get the plugin installed.

Backup

Backup is the cornerstone of website management. If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your website. Our service takes the load off your mind by running scheduled backups and making sure that an up-to-date backup is always ready. And since our backups are incremental and run off-site, it will successfully back up even the most problematic websites.

Incremental, reliable, with off-site storage option, and capable of running on an hourly cycle. Everything you need from a great backup

  • Hourly, Daily, Weekly, Monthly scheduled backup
  • Off-site / Cloud storage (optional)
  • All files and database tables
  • Incremental, Automated, Secure

Your backups are stored for 90 days. If you cancel your subscription, backups will be removed after 7 days. If you re-subscribe within these 7 days, your backups will still be available. If you need to store backups for longer than 90 days, request the option to upload them to your 3rd party storage.

Website Restore

We charge a nominal fee for restoring a site from a backup on our system.  A restore typically takes a few hours to complete.

Performance Check

The Performance Check gives you insight into what is happening with your website and how it’s performing.

An optimised website ensures a favourable user experience, and we strive to get our sites well ranked on various speed test platforms.

Optimisation is an ongoing function, and the Performance Check provides constant feedback on the success of this function.

SEO Reporting

The SEO ranking tool gives you all of the key metrics in one place for your website.

Not only that but it shows you your main competitors, saving you having to go out there and looking by yourself. The information is provided in the monthly report.

It also gives you a timeline of how you rank, better or worse, and tracks your ranking position for you.

Vulnerability Scans

Periodic Vulnerability Scans are performed against all sites.

This entails checking theme’s, plugins and WordPress itself for any known vulnerabilities, and ensuring it is brought to our attention.

When we are notified of a vulnerability, we immediately apply maximum priority to remove the vulnerability, often requiring a patch or update from the vendor.

Uptime Monitor

Uptime Monitor gives us a chance to fix problems before they become serious.

When your WordPress website is down, you’re losing visitors and with that revenue. Our Uptime Monitor makes sure that this doesn’t happen to you.

Site Clone

We offer Site Cloning as a stand-alone service. 

All we need are FTP and SQL credentials, and we can move a site from one hosting provider to another, or even to another domain completely.

Security Checks

The Security Check does a regular scan of all files on the site.  It also checks for any database inconsistencies, or evidence of SQL injection.

It detects malware, and checks against various authorities as to whether your website is blacklisted, and if it is, it alerts us immediately so that we can take remedial action.

Analytics Reporting

Our scheduled report provides a summary report on Google Analytics, and how the site is used.

This is useful information – what devices, locations, sources, along with a plethora of additional relevant data – that can help to identify website or content optimsiation options.

For ecommerce shops, visitor analytics in a single report alongside woocommerce sales performance information, is a win for the shop owner.

Reporting

Include the following features in your report (it’s up to you what you want to include, we are just here to give you as many options as possible): Updates, Backups, Optimization, Analytics, Security, Performance, Uptime Monitor,  SEO,  WooCommerce.

Site Optimisation

Our Site Optimisation service is a stand-alone service geared to significantly improving a website’s performance.

We use various methods to efficiently optimise websites, and the results are excellent. 

For any site, we are able to ensure excellent rankings on the various speed test tools available, and if we are unable to, we identify the culprit, and forward suggestions on how to remedy the component that is impacting performance.

Site Audit

As a one off service, we provide a detailed report on your website, and what can be done to optimise it.

.Our experts will do a critical analysis of the site, including the effectiveness of social media and search advertising if required.

Support Incidents

All packages include a number of support incidents.

We classify a Support Incident as an issue with the performance or functionality of the site.  This can be caused by an update, or even a security breach.  In such cases, we perform recovery free of charge.

Our responsibility is ensuring the optimised functionality of your site, and as such the onus is on us to protect your site in every way. 

Changes to content or structure are not classified as Support Incidents, but rather fall under Content Changes.

Support Incidents must be logged via our support mechanisms to ensure consistent service.

Content Changes

All packages include a some time for changes to the structure or content of the site.This covers product, page, post changes, or any other change required by the business. 

If the time allocated in the package is used up within a month, additional time can be purchased on an ad hoc basis.  If this hapens regularily, we will encourage a package upgrade.

Content Change requests must be logged via our support mechanisms to ensure consistent service.

Providing You With a Reliable and Stable Web Presence

Monthly Reporting provides guidance for improvement

Security Is Our Top Priority. We provide multi-level security to all websites.