Start Small, Plan Big
Our flagship service, this product has evolved over the last few years
into a feature rich service, offering complete peace of mind to WordPress website owners.
Most frequent questions and answers
Of course. Our system is intended to cover all areas of site management, but we understand that customers have their own set of requirements that might not fit to our products, and as such we are committed to at the very least attempting to accommodate all reasonable requests.
The Pro and Business packages have a number of 15 minute incidents per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per request. Once the number of monthly credits is exhausted, the customer can either top up, or wait for the next month for work to continue.
To request changes you can login to this website, and go to your orders in accounts, and raise a support ticket from the specific package you have.
This is the best way to do it as we can then retain a link to your account on this website along with your subscription.
As an alternative, you can email email@example.com with your request.
Depending on the package type you have purchased, you get a number of “content assistance” requests for any changes to the site.
All these need to be logged on our system as follows:
Either using the “Support” menu item above, or by raising a ticket from one of your purchased products in your account (this helps as we then have all the context we need).
Alternatively, you can login to http://support.radiantweb.co.zaand log a ticket, or simply email firstname.lastname@example.org