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Start Small, Plan Big

Our flagship service, this product has evolved over the last few years
into a feature rich service, offering complete peace of mind to WordPress website owners.

WordPress Basic

A taste of our service,
your site protected

R850/month
Monitor Uptime
Daily Security Check
Daily Performance Check
Daily Backup to Cloud
Monthly Database Optimisation
Updates - WordPress Core, Theme, Plugins
Monthly reporting
Report - Support - Assistance Provided
Manage Comments
Content Assistance
Performance Optimisation (incl Premium Plugin)
Security Optimisation (incl Premium Plugin)
Priority Support / Dedicated Agent
WooCommerce Included
Reporting - SEO Keyword Effectiveness
Reporting - Google Analytics

WordPress Pro

Your site in the best hands,
along with Content Assistance

R2490/month
Monitor Uptime
Daily Security Check
Daily Performance Check
Daily Backup to Cloud
Monthly Database Optimisation
Updates - WordPress Core, Theme, Plugins
Monthly reporting
Report - Support - Assistance Provided
Manage Comments
Content Assistance
Performance Optimisation (incl Premium Plugin)
Security Optimisation (incl Premium Plugin)
Priority Support / Dedicated Agent
WooCommerce Included
Reporting - SEO Keyword Effectiveness
Reporting - Google Analytics

WordPress Business

For the larger multi-page site,
with all the bells & whistles

R4990/month
Monitor Uptime
Daily Security Check
Daily Performance Check
Daily Backup to Cloud
Monthly Database Optimisation
Updates - WordPress Core, Theme, Plugins
Monthly reporting
Report - Support - Assistance Provided
Manage Comments
Content Assistance
Performance Optimisation (incl Premium Plugin)
Security Optimisation (incl Premium Plugin)
Priority Support / Dedicated Agent
WooCommerce Included
Reporting - SEO Keyword Effectiveness
Reporting - Google Analytics

FAQ

Most frequent questions and answers

For subscription packages, the first payment happens when you sign up, and then on the monthly or annual anniversary of your signup, depending on the option you select

Of course. Our system is intended to cover all areas of site management, but we understand that customers have their own set of requirements that might not fit to our products, and as such we are committed to at the very least attempting to accommodate all reasonable requests.

Yes, you do. You can either choose a monthly subscription or a yearly subscription.

Of course. At checkout, just under your address, is a field to put your VAT number into.

Please be sure to add your VAT number to each order.

You can pay by credit card or debit card.

The Pro and Business packages have a number of 15 minute incidents per month allocated to “content assistance”, which is what we term changing content or structure of a site.  Each request is managed separately, and timed as the work is done.  The minimum duration is 15 minutes per request. Once the number of monthly credits is exhausted, the customer can either top up, or wait for the next month for work to continue.
To request changes you can login to this website, and go to your orders in accounts, and raise a support ticket from the specific package you have.
This is the best way to do it as we can then retain a link to your account on this website along with your subscription.
As an alternative, you can email support@radiantweb.co.za with your request.

Depending on the package type you have purchased, you get a number of “content assistance” requests for any changes to the site.
All these need to be logged on our system as follows:
Either using the “Support” menu item above, or by raising a ticket from one of your purchased products in your account (this helps as we then have all the context we need).
Alternatively, you can login to http://support.radiantweb.co.zaand log a ticket, or simply email support@radiantweb.co.za

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