WordPress Support, Maintenance & Continuous Improvement
A website is not something you build and leave – keeping your website up and running smoothly is vital – with our WordPress Management service packages, we will ensure your website is secure, up-to-date and always online.
When a project is launched, most clients choose to stay with us for our enterprise level support, maintenance and continuous improvement services. The fact that we have a dedicated internal support team working full time from our Cape Town office, makes or our specialist WordPress support offering unique. We’re one of the few WordPress agencies able to provide such thorough support services.
Regular Backups
We backup WordPress and WooCommerce Websites securely to the cloud
Monthly Reporting
Comprehensive reports cover aspects of the service and website
World-class Support
We are geared to dealing with issues effectively and rapidly
Website Security
Vulnerability Probing
Our service probes for vulnerabilities as they are identified
Up-time Monitoring
We keep an eye on the site ensuring hosting service levels are applied
Performance Monitoring
Website slow? We make your site blazing fast and optimized
SEO & Analytics Reporting
Our monthly report contains SEO performance and Analytics detail
Updates
We constantly apply updates, in a safe manner, for WordPress, themes and plugins
WordPress Management Service Overview
SEO
- Keyword monitoring
- Google Analytics
- Monthly reports
Updates
- Updates to WordPress & plugins
- Extensive testing
- Customizations
Monitoring
- Up-time monitoring
- Regular Backups
- Proactive & helpful support
Speed
- CSS / JS optimization
- Reduced load times
- Caching
Scan
- Site free of malware
- Site not listed on blacklists
- Site files comparison to WP repository
- Vulnerable plugins updated
- No suspicious logins or users
Files
- Complete backup of website
- Correct file permissions
- Audit of core WordPress files
- Files hardening & cleanup
- Removing legacy files
Firewall
- Packet filtering
- Known blacklist protection
- Application layer filters
- Brute force protection
- SQL & PHP injection
Security
- Cross-origin Resource Sharing
- HTTP Strict Transport Security
- HSTS preload
- Referrer Policy
- HTTP Headers & Content Security
Protect Your Website Against Malware And Brute Force Attacks
WordPress Security is extremely important. We begin the process of hardening your WordPress website with a comprehensive audit. Next, we focus on the standard vulnerabilities of your site. Once we have identified the potential security threats our experts put together a strategic action plan with a timeline to implement and prioritize the most serious problems.
Often ignored, Using a WordPress management service is extremely important to your business – as your site might be subject to vulnerabilities you don’t know about, it’s always important to have additional safety measures, especially when it comes to the end user.
There are a lot of things to consider to when securing your website or web application, but a good place to start is to explore your HTTP security headers and ensure you are keeping up with best practices. HTTP security headers provide yet another layer of security by helping to mitigate attacks and security vulnerabilities.
With our WordPress management service, we offer a full suite of security & WordPress solutions so that there is nothing ignored from a safety or design aspect.
Before
After
FAQ
When does payment happen?
For subscription packages, the first payment happens when you sign up, and then on the monthly or annual anniversary of your signup, depending on the option you select
Can I upgrade, downgrade or change my subscription?
Of course. Our system is intended to cover all areas of site management, but we understand that customers have their own set of requirements that might not fit to our products, and as such we are committed to at the very least attempting to accommodate all reasonable requests.
Do I have to sign up for a subscription?
Yes, you do. You can either choose a monthly subscription or a yearly subscription.
Can I add my VAT number to my order?
Of course. At checkout, just under your address, is a field to put your VAT number into.
Please be sure to add your VAT number to each order.
Which payment methods do you accept?
How does support work? How do I get help?
Depending on the package type you have purchased, you get a number of “content assistance” requests for any changes to the site.
All these need to be logged on our system as follows:
Either using the “Support” menu item above, or by raising a ticket from one of your purchased products in your account (this helps as we then have all the context we need).
Alternatively, you can login to http://support.radiantweb.co.za and log a ticket, or simply email support@radiantweb.co.za